How to Lead a Values-Based Professional Services Firm by Don Scales & Fran Biderman Gross

Author:Don Scales & Fran Biderman Gross
Language: eng
Format: epub
ISBN: 9781119621553
Publisher: Wiley
Published: 2020-01-29T00:00:00+00:00

Line and Staff Organizational Structure

Mid- and large-size firms commonly use a structure type that combines both the line and staff structures (Figure 5.3). For example, the company has a functional discipline structure with a creative group and a product management group, but they have expertise in healthcare, so they create a vertical for healthcare and dedicate a team of professionals to that vertical.

Figure 5.3 Line and staff organizational structure.

The removal of barriers between management levels allows for smooth and direct communication, making work processes in larger firms more flexible than other structures. This level relationship between line and staff managers, however, may cause disruption and conflict when attempting to coordinate across different groups. This structure emphasizes greater interaction at the top levels, where experience and knowledge are prized. The interaction between team members toward the bottom of the chart remains limited. Line and staff is not the most efficient communication structure. To ensure that firm values penetrate throughout the organization, upper-level management across all groups must place a greater emphasis on explicitly implementing programs that inculcate those values.

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